BUSINESS SKILLS TRAINING

Any of the following courses can be delivered in house or on a bespoke basis
please call 01425 674776 for further information.

£175.00 per person per day

These will be held in Bournemouth as part of a group training classroom based course.

Time Management Techniques

Each day has twenty four hours of which approximately one third is spent asleep. How well are you managing your waking time?

By making the best use of both our abilities and the time we have available we are more likely to be satisfied, fulfilled and productive, both at work and in our personal lives.

What you will learn:
• Making the commitment to change
• The Pareto principal
• Understanding your use of time - time management log
• How to beat procrastination
• Prioritising to meet your deadlines
• Goal setting in reverse
• To do lists – the key to efficiency
• Effective scheduling – plan your time, make time for yourself
• How to delegate
• Interruptions – learn to say ‘no’
• Keep it tidy, do it once!
• When am I at my best?
• The future

Customer Service Skills

Every business has customers; they are not only members of the general public but your colleagues in business too. They have certain expectations of both your organisation and of you.

This one day course is designed to give you some helpful tips and advice on how to achieve excellent customer service and in turn to build a competitive advantage for your business.

What you will learn:
• Why are Customers so important to your business
• What makes a customer buy from you
• Know your product or service
• How to make an impact
• How to deal with difficult customers
• How to stand out from the rest

Present Yourself in a Good Light

Making a presentation can be a terrifying thought, especially if you haven’t made one before.

The aim of this one day course is to give you some practical tips on how to plan, prepare and present your subject matter with confidence to an audience.

What you will learn:
• What am I worried about?
• Planning your subject matter?
• Know your audience
• Tell them, tell them, tell them…
• Using presentation aids effectively
• To act confidently!
• To deal with questions/feedback

This course can be run over one day or extended to two days to include more presentation practice and coaching.

Managing Change in your Business

“It is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change” Charles Darwin

If there is one thing that is certain in business, it’s that nothing is certain any more. To continue to be successful, businesses must be prepared to change and evolve.

The aim of this one day course is to help equip managers and business owners with the power to change.

You will learn:
• Why organisations change
• What are the barriers to change
• Issues created by change management
• Mapping change
• Transformational leadership
• Change management strategies
• Embedding change into your organisation

Recruitment and Selection

Most business owners would agree their people are their most important asset. Recruiting the right people is not only time consuming it’s an expensive activity with many legal considerations. Each and every person you recruit to your business should be regarded as an investment for the future.

The aim of this one day course is to help you to make informed decisions when recruiting to your company.

You will learn:
• To be clear about what you want
• How to plan your recruitment process
• The importance of following the law
• Good practice guidance for interviewing
• How to making an appointment
• The importance of inducting your new employee
• About evaluating your recruitment and selection process

Improve your Communication Style

You cannot fail to communicate. Everything you do sends out a signal and in turn receives a response. The more effective you are at communicating the more likely the response will be the one you desire.

The aim of this one day course is to help you to improve your communication style and to understand the impact of communication when it is done both well and poorly.

You will learn:
• How to make effective communication choices
• The risks arising out of poor communication
• Why communication breaks down
• Your personal communication style
• Key skills for communicating effectively
• To write more clearly

Holding a Meeting with a Successful Outcome

Some people spend their whole lives going from one meeting to another. This is true of many large organisations! Whilst in other organisations people are just crying out for communication and the opportunity to have their say.

The aim of this one day course is to give some practical tips and advice as to when and how to hold an effective meeting.

You will learn:
• When is it appropriate to hold a meeting?
• How to prepare for a meeting
• What are the roles and responsibilities?
• Agreeing meetings etiquette
• Using presentation aids effectively
• How to encourage participation
• Agreeing SMART actions
• How to follow up from the meeting

Managing the Appraisal Process

A good appraisal focuses on behaviours and outcomes, not the personalities of those involved. It is a means of motivating and developing staff by means of a well-prepared, honest and open discussion.

The aim of this one day course is to help equip those managers responsible for conducting appraisals with the skills to do so confidently.

You will learn:
• Why appraisals are
• What appraisals are not about!
• How to prepare for an appraisal
• Using rapport to build trust
• How to give and receive feedback
• How to set objectives
• How to agree a personal development plan (PDP)
• The importance of reviews

Leading and Managing People

Do you manage or do you lead and what are the essential ingredients?

This one day course is designed to help new managers to develop and understand their leadership style. It will also focus on some of the key skills required by managers to get the best out of their people.

You will learn:
• To differentiate between the roles of leader and manager
• Leadership styles
• How to motivate for performance
• How to set a clear direction
• When and how to delegate
• To be an assertive manager

Business Writing with Style

When writing for business the style and professionalism of your documents will say a lot about you and your organisation. The written word is a powerful tool and used wisely it can really create an impact.

This one day course is designed to help you to communicate your ideas and messages more effectively whilst using the written word to achieve the outcomes you want.

What you will learn:
• To think before you write
• To use language and sentence construction
• How to present your ideas
• Best practice letters and emails
• How to write a report
• What makes a professional document

The Importance of Being a Quality Act

How does your organisation set itself apart from the rest? The likelihood is that you trade on the quality of your product, service or both. The Japanese having realised the importance of quality in their manufacturing processes went on to become leaders in the field.

This one day course examines the concept of the quality organisation and some well developed techniques that will help you to improve the quality and efficiency of your business.

You will learn:
• What is the meaning of quality to your organisation?
• How to evaluate your organisation for effectiveness
• Who can input to the quality debate
• Techniques for improving quality in your organisation
• Methods of quality control