Any of the following courses can be delivered in house or on a bespoke basis
please call 01425 674776 for further information.
Credit Control and Telephone Debt Recovery
1 Day Course
CREDIT CONTROL
• Credit Checking & References.
• Cash Flow.
• Setting Credit Limits.
• Credit Terms.
• Organising a Credit Control System.
• Who are my Customers?
• Debt Recovery – Letters, Court Procedures and using Agencies.
TELEPHONE DEBT RECOVERY
• Reasons for non payment.
• Preparation for the call – getting organised!
• Your role as a debt recovery/credit control person.
• Objective of calling – not just to collect debts.
• Making the calls successful.
• How to tackle various replies/scenarios.
• What to say/what not to say.
Book Keeping - An Introduction
1 Day Course
• Types of Business
• Suppliers Invoices and Credit Notes
• Customer Invoices and Credit Notes
• Bank Transactions
• Petty Cash
• Setting up an effective Accounting System
• Basic VAT
• Basic Tax
• Basic Credit Control
• Entering and Recording Manual Accounts
• Trial Balance, Profit and Loss and Balance Sheet
Payroll – Course Overview
1 Day Course
• Payroll obligations
• Data collection
• Updating employee records
• Calculating payroll
• Reconciling reports
• Record keeping
• Statutory sick pay
• Statutory maternity pay
• Other statutory payments
• Starters and leavers
• Deductions and attachments
• Court orders
• Pensions
• Student loans
• Tax Codes
• Year end procedure and Filing online
Finance for non financial managers
Accounting and Finance
• The purpose of a business
• Capital
• Financial Jargon
• What is Accounting?
• Basic Principles of Financial Accounting
• Management Accounting
Business Types and Structure
• Sole Traders
• Partnerships
• Limited Companies
• Public and Private Companies
• Company Taxation
Management and Financial Accounting
• Major Financial Statements
• Cashflow
• P&L
• Balance Sheet
• Depreciation
• Stock
• Bad Debts
• Ratios
Business Planning
• Budgeting
Profitability
• Gross Margin
• Operating Margin
• Net Margin
Costing
• Absorption Costing
• Marginal Costing
• Break Even
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